OVERVIEW:

• Verify and keep records of incoming/outgoing shipments and prepare items for shipment
• Maintain inventory control, including ordering, receiving, stocking, and tracking
• Report to the Parts Manager

DUTIES AND RESPONSIBILITIES:

• Meet/exceed Chevrolet Customer Satisfaction standards
• Contribute to department profitability
• Count/weigh/measure items in incoming and outgoing shipments to verify information against bills of lading, invoices, orders, and other records
• Determine method of shipment, utilizing knowledge of shipping procedures, routes, and rates
• Unpack/examine incoming shipments, reject damaged items, record shortages, and correspond with shipper to resolve damages and shortages
• Ensure that outgoing shipments meet specifications
• Maintain inventory of shipping materials and supplies
• Place daily parts orders
• Assist Parts Manager in processing weekly stock orders
• Remove returned parts from inventory after credit is received
• Assist in annual parts returns
• Provide necessary information to the warranty department to allow prompt filing of parts warranties
• Assist with Technicians' requests for parts and charging parts
• Add new parts to inventory in proper bin location
• Fill will call orders
• Pick parts for counter staff
• Maintain receiving and shipping records
• Assist in putting up stock
• Assist in maintenance of bins and equipment
• Supervise returned parts and maintain separate storage area
• Help maintain the housekeeping and safety of the Parts Department

SKILL REQUIREMENTS:

EDUCATION/CERTIFICATION REQUIREMENTS

EXPERIENCE

• Automotive dealership experience
• One year of experience in a dealership position

OVERVIEW:

• Manage the All Branch for Aftersales Service Centre
• Lead Customer Satisfaction standards and attain NQA objectives
• Contribute to NQA profitability
• Report to Head Of Operations and Head Of Company
• Supervise all personnel in the Service Department

DUTIES AND RESPONSIBILITIES:

• Implement/communicate/monitor Customer Satisfaction standards
• Implement and support Brand throughout all department activities
• Establish/maintain/build warranty claim processing procedures
• Ensure high-quality service and repairs are provided to every customer
• Deliver the right car in perfect condition every time
• Monitor work flow
• Monitor repair order trends
• Develop a team atmosphere both within the Service Department and across other departments
• Follow all branch policies
• Participate in/contribute to management meetings
• Establish/maintain/monitor a follow-up system to ensure customer satisfaction within 24 hours
• Use an effective appointment system
• Prioritize work through shop loading and scheduling system to ensure all deadlines are met
• Plan/analyze/manage/monitor/report department finances
• Establish/maintain a purchasing policy and practice to ensure competitive bids
• Ensure maintenance and repair pricing is consistent with competitive practices
• Conduct/report quarterly competitive market analysis to ensure competitive practices and pricing
• Generate service sales to increase overall department profitability
• Develop marketing and merchandising plans and programs
• Ensure Service Department employees comply with safety and environmental regulations
• Make warranty and billing adjustment
• Implement new Chevrolet and/or branch systems or processes
• Complete daily sales and production records as established by branch

SKILL REQUIREMENTS:

EDUCATION/CERTIFICATION REQUIREMENTS

• Two years of college with a strong emphasis on business skills preferred
• Valid driver's license

EXPERIENCE

• Two years in an automotive service environment required—five or more years preferred
• One year of supervisory experience

OVERVIEW:

• Assist customers with requests for repair/maintenance services
• Assist the Service Manager in the operations of the service center
• Report to Service Manager

DUTIES AND RESPONSIBILITIES:

• Use Customer Satisfaction skills and tools
• Contribute to department profitability
• Write up work orders
• Establish/maintain/build warranty claim processing procedures
• Maintain accurate records
• Support promotional activities
• Monitor inventory
• Comply with safety and environmental programs and practices
• Estimate cost and completion time
• Communicate with customer about work status
• Coordinate activities to ensure repair work is fixed right the first time and completed on time
• Obtain the customer's written approval on all repair orders at the time of the write up
• Inspect every finished repair order for proper completion, pricing accuracy, and legibility
• Set/meet/exceed goals for add-on sales
• Document repair order changes
• Review service repairs and charges to ensure accuracy
• Maintain communication with technical staff regarding job status changes
• Promote cooperation and teamwork among Technicians and support staff
• Explain the need for additional or unanticipated services and associated costs to customers
• Act quickly to implement plans; organize work efficiently; follow up to ensure successful implementation
• Identify and support opportunities for methods/process improvement
• Maintain an effective appointment system/ Maintain and update customer records and files
• Uses computer systems to look up customer's service history, schedule appointments, enter repair order information, and manage information

SKILL REQUIREMENTS:

• Good interpersonal skills
• Good communication skills
• Good analytical skills
• Attention to detail

EDUCATION/CERTIFICATION REQUIREMENTS

• High school or equivalent
• Some college or automotive/vocational training
• Valid driver's license
• MLVK certification

EXPERIENCE

• Two years in an automotive service environment

OVERVIEW:

• Diagnose and provide inspections, repairs, maintenance, and installations efficiently, safely, and according to Chevrolet's quality and time standards
• Comply with Chevrolet and dealership safety and environmental programs and practices
• Report to Service Manager

DUTIES AND RESPONSIBILITIES:

• Use Customer Satisfaction skills and tools
• Complete service and repair assignments correctly to pass quality inspections or test drives
• Collect all necessary information before requesting parts
• Keep tools in good working condition
• Set and meet or exceed productivity and quality goals
• Road test vehicles to ensure repairs are completed properly
• Assist Service Advisors, if necessary, to explain completed repairs to customers
• Produce accurate and clear written documentation of services provided
• Meet or exceed flat rate time allowances
• Prioritize work to meet demands and customer needs—plan work flow and procedures
• Determine which tests to perform to identify problems
• Coordinate with the Parts Department to ensure parts are available to complete repairs
• Use manuals including diagrams to complete repair orders
• Complete time tickets according to dealership requirements
• Use computers to look up part availability and repair orders
• Complete warranty repair orders according to dealership policy
• Perform preventive maintenance, cleaning, and repairs on dealership tools and equipment
• Ensure the service facility is clean and organized at all times
• Utilize Chevrolet-provided technical assistance (Technical Support Systems Guide, TIS2WEB)
• Obtain all necessary certifications
• To submit WAR & FPR to Technical Department
• To maintains and tags all warranty items

SKILL REQUIREMENTS:

EDUCATION/CERTIFICATION REQUIREMENTS

• High school or equivalent preferred
• Other certifications or licenses as required by local regulations
• GM certification preferred in one or more of the following areas:
• Electrical or Electronic Systems
• Brakes
• Heating and Air Conditioning
• Suspension and Steering
• Manual Drive Train and Axles
• Automatic Transmission and Transaxle
• Engine Performance
• Engine Repair

EXPERIENCE

• Minimum three years' experience in automotive repair or service—five or more years preferred
• One year of supervisory experience

OVERVIEW:

• Diagnose and provide inspections, repairs, maintenance, and installations efficiently, safely, and according to Chevrolet's quality and time standards
• Comply with Chevrolet and branch safety and environmental programs and practices
• Report to Service Manager

DUTIES AND RESPONSIBILITIES:

• Use Customer Satisfaction skills and tools
• Contribute to department profitability
• Meet with the Service Advisor and customer to review vehicle concerns
• Accompany customers on a vehicle road test
• Perform the vehicle concern(s) diagnosis in a timely manner
• Remain up to date on all of the latest technical service bulletins and campaigns
• Utilize all applicable Chevrolet-provided technical assistance
• Complete service and repair assignments correctly, to pass quality inspections and/or test-drives
• Collect all necessary information prior to requesting parts
• Know and follow local and dealership safety rules, regulations, and practices
• Properly handle and use all special tools and equipment
• Acquire necessary tools and maintain in good working order
• Prepare or record complete and accurate descriptions of work performed—cause of the problem—and identify the casual part(s) on the Repair Order
• Return ALL required warranty parts to the Parts Department for proper signoff
• Inform the Service Advisor of any and all delays that will hinder the repair and/or promise time completion
• Attend and participate in all Chevrolet scheduled training to obtain certification in the Chevrolet Masters Program
• Complete all training courses and view all Chevrolet video available for your specialty skill
• Keep work areas free and clear of all debris and old parts

SKILL REQUIREMENTS:

• Able to identify and repair automotive problems
• Strong automotive knowledge
• Ability to use diagnostic equipment

EDUCATION/CERTIFICATION REQUIREMENTS

EXPERIENCE

• Automotive repairs
• Min 3 years working experience

OVERVIEW:

• Supervises duties of accounting personnel and be responsible for their schedule duties.
• Perform financial accounting and reporting functions & taxation.

DUTIES AND RESPONSIBILITIES:

• To ensure all financial reports and related schedules are in with the prevailing accounting standards, group policies and authorities, legal and tax compliances.
• To meet periodic, monthly and year end reporting deadlines.
• To review financial statement on monthly basis including accruals, provision, prepayments etc.
• To handle treasury matters and cash flow planning.
• To review monthly analysis of inventory including stock counts result.
• Continuously improvement in accounting process flows and internal controls.
• To liaise with external auditor, bankers, company secretary & tax agent on related issue.
• Carry out relevant duties as instructed from time to time.

SKILL REQUIREMENTS:

• Strong proficiency in Microsoft Excel functions. Strong financial analysis and presentation skills, problem solving, communication and interpersonal skills.
• Fast, aggressive, proactive and initiative.
• Work independently and able to maintain confidentiality

EDUCATION/CERTIFICATION REQUIREMENTS

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Finance/Accountancy or equivalent.

EXPERIENCE

• At least 3-5 year(s) of working experience.

OVERVIEW:

• Review and complete warranty claims

DUTIES AND RESPONSIBILITIES:

• Use Customer Satisfaction skills and tools
• Contribute to department profitability
• Use technical information sources to complete claims
• Review, correct, and resubmit claims that have been rejected
• Maintain complete and accurate records for warranty claims
• Use computer to submit warranty claims through ACES and to manage information
• Coordinate and work effectively with other employees to resolve problems with warranty repair orders
• Prepare and submit claims for warranty or ESP within 48 hours
• Maintain outstanding claims schedule(s) with no outstanding claims over 15 days old
• Improve the percentage of claims paid first time submitted
• Research, connect, and resubmit rejected claims within 5 days
• Reconcile vendor accounts
• Maintain accurate filing system of open claims holding for credit and authorization
• Arrange for parts to be shipped back to factory or distributor or to be scrapped
• Prioritize work to ensure all deadlines are met
• Follow up with the factory and distributors regarding unpaid claims
• Analyze problems, identify trends, and develop strategies to maximize the claim process
• Complete reports
• Use computer and other record keeping systems to manage information
• Understand and adhere to Chevrolet warranty and ESP claim procedures
• Ensure all codes, operations, parts, and sublet charges of claims are accurate
• Verify history of vehicles prior to claim submission to audit mileage, in-service date, and past repair history
• Maintain knowledge base on claim procedures, coverage, bulletins, and campaigns
• Input claims and credit memos
• Prepare outstanding adjustments for variance or unapproved claims

SKILL REQUIREMENTS:

• Good interpersonal skills
• Attention to detail
• Well organized
• Computer skills

EDUCATION/CERTIFICATION REQUIREMENTS

• High school or equivalent preferred

EXPERIENCE

• Two years bookkeeping/office experience

OVERVIEW:

• Clean, move, and maintain vehicles
• Assist the Sales and Service Departments
• Report to Service Manager

DUTIES AND RESPONSIBILITIES:

• Use Customer Satisfaction skills and tools
• Contribute to department profitability
• Clean vehicles before delivery to customers
• Interact successfully with multiple dealership departments
• Focus attention on priority work to ensure that deadlines are met
• Maintain stock of cleaning materials
• Identify and support opportunities for methods/process improvement
• Observe all relevant health and safety procedures including handling and storing hazardous substances
• Complete forms accurately

SKILL REQUIREMENTS:

• Excellent driving skills
• Pleasant
• Courteous
• Well-groomed

EDUCATION/CERTIFICATION REQUIREMENTS

• High school or equivalent preferred
• Valid driver's license

EXPERIENCE

• One year experience in automotive environment

OVERVIEW:

• Manage the Parts Department
• Manage the parts business to keep an active inventory
• Lead Customer Satisfaction aftersales standards and attain dealership objectives
• Contribute to dealership profitability
• Report to Dealer Principal or General Manager
• Supervise all personnel in the Parts Department

DUTIES AND RESPONSIBILITIES:

• Implement/communicate/monitor Customer Satisfaction standards
• Implement and support Brand throughout all department activities
• Establish/maintain/monitor an inventory control system to meet internal, warranty, wholesale, and retail needs
• Provide a customer record and follow-up system, resolve customer complaints, and build a loyal customer base
• Ensure profitability of the Parts Department through the sale of parts and accessories
• Implement effective advertising and merchandising programs to build retail and wholesale business
• Establish/maintain/build relationships with other departments, suppliers, and field representatives
• Manage departmental expenses effectively with effective shipping/receiving, wholesale, and ordering processes
• Establish/maintain/monitor good housekeeping, safety, and security procedures
• Establish/maintain/build practices to train, develop, and motivate department employees
• Establish/maintain/monitor a purchase and ordering policy to maintain a balanced inventory that maximizes availability, investment, and Customer Satisfaction
• Use inventory control system processing procedures and management reports that allow prompt, complete, and accurate feedback on inventory condition
• Establish and maintain an inventory storage system for equipment location, bin locations, bin numbering, bin tags, etc.

SKILL REQUIREMENTS:

EDUCATION/CERTIFICATION REQUIREMENTS

EXPERIENCE

• Automotive dealership experience
• Supervisory/management experience
• Inventory management experience
• Min 3 years working experience

OVERVIEW:

• Overall sales and operation administration

DUTIES AND RESPONSIBILITIES:

• Attained to customers/supplier/sales executive/Branch manager/HQ staff incoming calls or walk-in
• Issue official receipt and key-in new booking into our Mysoft system
• Posting of invoices and process payment receivable
• Generate vehicle delivery order
• Arrange AP and vehicle allocation also vehicle stock transfer to internal branch
• Processing E-Daftar for registration of new vehicle thru online system
• Update daily booking, sales and cash collection report
• Request cheques for JPJ registration, road-tax and utility bills
• Update customer database time to time for our branch record
• Prepare SE commission claims
• Raise refund to customer (overpayment and cancel booking)
• Raise Purchase Order for suppliers
• Update promotion entitlement for our customer and submit to HQ
• Petty cash claims and reimbursement
• Handling claim for petrol chits
• Checking and chasing all outstanding debtors - disbursement from finance or any paymen
• Outstanding debtors -to follow-up with contractor/supplier
• Follow-up call customer for complaints cases if any
• Attained customer for new car purchased balance downpayment
• Assist in preparation of monthly and annual report (sales and collection reports), operation report, inventory, budget and expenditures reports
• Ensure showroom always in clean & tidy condition
• Do systematic filling
• Assist in handling Puspakom Vehicle Inspection arrangeme nt and PDI progress
& Custom for E-daftar sub mission problem, if any
• Monitor and update attendance, staff leave and overtime report
• Arrange with contractor on maintenance of property if having any required maintenance problem
• Monitor cost reduction for utility usage like telephone, electricity and any office equipment usage
• Checking and verified daily reports such as cash collection report for cash, credit card and cheques payment, insurance submission report, daily booking and sales registered report, petty cash report, cheques issued report and etc.
• Implement any job assignment and instruction given by superior if necessary

SKILL REQUIREMENTS:

• Good interpersonal skills
• Attention to detail
• Well organized
• Computer skills

EDUCATION/CERTIFICATION REQUIREMENTS

• Diploma or certificate equivalent preferred

EXPERIENCE

• One year experience in automotive environment

OVERVIEW:

• Manage the branch operation
• Manage the sales business to keep an active inventory
• Lead customer satisfaction, after sales standards and attain branch objectives
• Contribute to Branch profitability
• Report to Head Of Operation
• Supervise all personnel - Sales/after sales department

DUTIES AND RESPONSIBILITIES:

• Implement/communicate/monitor Customer Satisfaction standards
• Provide a customer record and follow-up system, resolve customer complaints, and build a loyal customer base
• Scout for best location/area for roadshow
• Manage departmental expenses (Petty Cash) effectively
• Establish/maintain/build practices to train, develop, and motivate department employees
• Understand and comply with JPJ regulations that affect new-vehicle sales
• Hire, motivate, counsel, and monitor the performance of all sales employees
• Direct and schedule the activities of sales department
• Communicate with vehicle salespeople to ensure that dealership policies and procedures are understood and followed
• Set sales target for Sales Executive
• Review and report all Sales Executive performance
• Conduct daily and weekly sales meetings
• Conduct annual personnel reviews with Sales staff
• Develop, implement, and monitor the use of a prospecting program
• Help sales people close deals when necessary
• Maintain standards for the delivery of vehicles to customers

SKILL REQUIREMENTS:

EDUCATION/CERTIFICATION REQUIREMENTS

EXPERIENCE

• Automotive dealership experience
• Supervisory/management experience
• Inventory management experience
• Min 3 years working experience

OVERVIEW:

• To achieve/exceed monthly target
• Responsible to all money collected from customer and to bank in into company's account within 24hrs

DUTIES AND RESPONSIBILITIES:

• Effectively use demonstration rides to reinforce product features
• Know complete inventory, both in stock and in process
• Meet/exceed Customer Satisfaction standards
• Understand and communicate the Brand CHEVROLET
• Comply with all company polices
• Generate and maximize unit sales
• To understand and practice sales operating procedure
• Attend and participate in sales meetings
• Attend training

SKILL REQUIREMENTS:

• Acquire and maintain product knowledge:
• Communicate all features and benefits of all models
• Effectively sell all models, body styles, and engines
• Know the competitor's features, benefits, and promotions

EDUCATION/CERTIFICATION REQUIREMENTS

• Chevrolet Motor Company orientation
• Automotive knowledge
• Automotive parts knowledge
• Computer software training
• Diploma / Certificate college with a strong emphasis on business

EXPERIENCE

• Min 1 year working experience